Quality Assurance Policy for Online Sales

At Freeze Miser, (Blue Penguin) product reliability and customer satisfaction are our top priorities. To ensure the highest standards for our customers purchase on Amazon.com, Freeze Miser has implemented the following quality control procedures:

Controlled Storage:

All products are stored in temperature-controlled environments between 65°F and 75°F with humidity levels below at or below 60%.

Inventory Inspections:

Products are thoroughly inspected for defects, packaging integrity, and completeness before shipment.

Original Packaging:

All Freeze Miser products are shipped in their original, unopened manufacturer packaging without bundling, relabeling, or unauthorized modifications.

Return Handling:

Returned products undergo full inspection. Only items meeting original quality standards are eligible for resale.

Warranty Program:

Freeze Miser offers a 90-Day Satisfaction Guarantee for purchases made directly through our official Amazon storefront” Blue Penguin”, “Freeze Miser”. Purchases from unauthorized sellers are excluded from warranty coverage.

Customer Service Commitment:

Freeze Miser responds to all customer inquiries within one business day and maintains trained representatives for installation, troubleshooting, and warranty support.