Refund Policy
Shipping:
Free Standard Shipping on Residential Orders Over $49
Orders for in-stock merchandise are normally shipped next business day for delivery 3-8 business days after the order is received, depending on your geographic location. Please note that weekends and/or holidays will delay shipment. Orders placed after Friday at noon will begin processing the following Monday and orders placed on/before nationally observed holidays will begin processing the next normal business day after the holiday. Orders are shipped via the United Parcel Service or the United States Postal Service and shipping rates are based upon the amount of your order and/or the weight of the products being shipped.
Please note that bulky and/or heavy items may require additional postage. Free shipping specials are only available for orders shipping to addresses within the 48 Contiguous States.
Returns and Refunds:
We have made our returns and refunds process as simple as possible. If you aren’t satisfied with your order, contact us for a no-questions-asked return plus refund. You must contact us within 30 days of your order date. To complete your return, we simply need a receipt or proof of purchase. If 30 days have gone by since your purchase, you will not be eligible for a refund or replacement.
What to Expect:
If you are eligible, we will promptly arrange for a refund to be processed. Your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment. Processing may take a couple of weeks to show on your statement. If it has been over two weeks check with your bank or credit card company then contact us at info@freezemiser.com. Although optional, we do ask you to please share some feedback as to why you are returning your order. Our customers are our top priority, to that end we are always striving to improve. Your feedback helps us improve our products and services for future customers. If You Purchased a Sale or Reduced Item Only regular priced items may be refunded, unfortunately sale/reduced items cannot be refunded.
Replacement:
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@freezemiser.com and we will let you know where to send your item.
Shipping Returns:
To return your product, send an email to info@freezemiser.com and we will let you know the correct return address. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Time may vary for your exchanged product to reach you, based upon your location.